The Transfer fee paid by a Traveller is refunded in its entirety in the following occasions:
- If the booked Transfer is cancelled by the Company for operational capacity reasons
- If the booked Transfer is cancelled due to a force majeure incident (strike, demonstration, natural disaster, accident, etc.)
- If the Transfer is cancelled due to a flight/ship delay over 8 hours as per the Complimentary Waiting Time Policy
- If the Company receives a Traveller cancellation request up to 48 hours prior to the scheduled pickup time as per the Traveller Cancellation Request Policy
In the occasion of a Traveller Cancellation Request received by the Company between 48 hours and 24 hours prior to the scheduled pickup time, the Company charges a Cancelation Fee which equals to 9% of the Transfer price. The remaining amount of the Transfer price is refunded to the Traveller as per the Traveller Cancellation Policy.
In the occasion of a Traveller-disputed "Traveller No-Show", if there is sufficient evidence to assume that both the Traveller and Driver were at the pickup location but failed to meet each other and the Transfer was not operated, the Traveller will be refunded 50% of the Transfer price as per the Traveller No-Show Policy.