Refund Policy

The Transfer fee paid by a Traveller is refunded in its entirety in the following occasions:

In the occasion of a Traveller Cancellation Request received by the Company between 48 hours and 24 hours prior to the scheduled pickup time, the Company charges a Cancelation Fee which equals to 9% of the Transfer price. The remaining amount of the Transfer price is refunded to the Traveller as per the Traveller Cancellation Policy.

In the occasion of a Traveller-disputed "Traveller No-Show", if there is sufficient evidence to assume that both the Traveller and Driver were at the pickup location but failed to meet each other and the Transfer was not operated, the Traveller will be refunded 50% of the Transfer price as per the Traveller No-Show Policy.

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